Mobile App Privacy Notice
QCell knows the importance of privacy and security of our customers' personal information.
We worth the confidence you place in us to protect your personal information and respect your
right to privacy. While new technologies have intensely changed the way information is
collected, used, and stored, conserving customer trust and the privacy of personal information at
QCell Bank remains as our core objective. We believe it is important to make clear to our
customers how information is being collected, used, and stored at QCell, the benefits such
use provides, and the protections put in place against unauthorized access and use. We respect
your privacy and the confidentiality of your personal information, and we appreciate the
opportunity to do business with you.
Our Privacy Principles
We will only collect, transfer, process, and store your personal information with your permission
unless legally required to do so, and will only use such information for the lawful purpose for
which it is required. We will disclose the specific purpose for which we use, request, and store
your personal information. We will also keep a record of that personal information and the
specific purpose for which we collect it. We will not use your personal information for any other
purpose, other than that which we disclosed to you, unless you give us your approval to do so, or
unless we are permitted to do so by law.
Information we collect
We may collect information from you when you opening account with QCell. We may collect
your name, e-mail address, phone number, and date of birth, gender, residential address, ID
number and TIN number. When onboarding you on our Mobile App service. We collect your
personal information from our registration system as part of your profile creation in the mobile
app.
We collect information from devices such as mobile phones and tablets about how you interact
with our services and those of our third-party partners and information that allows us to
recognize and associate your activity across devices and services. This information includes
device-specific identifiers and information such as IP address, cookie information, mobile device
and, operating system type and version.
On which legal basis do we collect and use the information we collect?
We collect and use your personal data; 1 to comply with various legal and regulatory obligations,
including prevention of corruption, fraud, money laundering, trade sanctions or the financing of
terrorism, banking and financial regulations, or to reply to an official request from public or
judicial authority, 2 to perform a contract with you or to take steps prior to entering into a
contract with you, and/or 3 to respect your choice if you have consented to the processing
beforehand.
How do we use the information we collect?
We use your data we have collected to authenticate you and authorize access to our Services on
the mobile app, we can contact you through email, short message services (SMS), phone call,
and other ways through our Services, including text messages and push notifications. security, or
other service-related issues. We also send messages about how to use the Services and network
updates.
Advertising and Marketing We serve you tailored advertisements through our apps, other
channels and media of our services. We target advertisements in our Apps and through other
channels and media to customers of our services through a variety of ad networks and exchanges,
using data from advertising technologies and information from advertising partners, publishers
and data aggregators.
We use data and content about our customers for invitations, promotions and communications
solely for promoting our services. We use the data needed to investigate, respond to and resolve
complaints and Service Issues Security, Fraud, and Investigations We also use your data
(including your communications) if we think it’s necessary for security purposes or to investigate
possible fraud or other violations of our User Agreement or this Privacy Policy and/or attempts
to harm our members or visitors.
Customer Support We use the data needed to investigate, respond to and resolve complaints and
service issues.
How do we secure your information?
Ensuring the security of our systems and safeguarding our users' information is of utmost
importance to QCell. It is fundamental to upholding the integrity of our brand and providing
our customers with a secure and trustworthy experience across all our platforms, including our
websites, apps, advertising services, products, and technologies. Our obligation in protecting user
data is integral to maintaining the trust our customers place in us:
QCell has technical, administrative, and physical safeguards in place to help protect against
unauthorized access, use or disclosure of customer information we collect or store, also
implemented a variety of security measures to maintain the safety of customer’s personal
information, we also ensure a secure transmission, processing, and storage services using
standardized security safeguards and all supplied sensitive/credit information is encrypted via
transaction layer security (TLS) technology during transmission to avoid.
